2020 Cloud Sign in Help

  • May 16, 2017 at 10:11 am #130370
    john belushi
    Participant

    Hello everyone,

    We have just upgraded tho the newest version of 2020. I am having difficulties to sign in and browse the 2020Cloud. The “Sign in” popup window is sucked in “Loading….” stage and does not proceeds to the next one.  Also I  cannot use the 360 panoramic view as well. (please see attached pictures). My company has several 2020 licenses. We are using V11.7.1.78. Any suggestion in both of these problems is very appreciated. Thank you

     

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  • May 16, 2017 at 11:05 am #130523
    Neil Wilson
    Moderator

    Good Morning,

    The loading screen for 2020 Cloud could be related to a firewall or antivirus blocking access to the site.

    The 360 pano error is usually related to the account associated with the license.

    As I do not recommend putting your license number any public forum I think your best course of action would be to give us a call at 1-866-697-2020 and have one of our techs take a firsthand look at the issue. I’m 90% sure the 360 issue is just an out of date user profile on 2020.net. The cloud not loading could be a little more complicated but it is likely either permissions or a certificate/PCS issue.

    Neil

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