360* rendering bug

  • April 10, 2018 at 2:22 pm #181549
    Chris Setlock

    I installed v11.9 today.  I’m excited to put 360* renderings on my facebook page.

    I’m getting a permission denied message, though.  Anytime I try making a 360*, I get a pop-up message saying “Permission denied.  Your account is not assigned to this product or your license has expired”

    My license still has a few months before renewal, so I’m good…

    If I exit the box, it will resume making the rendering, although it seems much slower than it used to be.  It used to take my computer about 10 minutes to make a 360, not it takes about 40.

  • April 10, 2018 at 3:25 pm #181550
    Neil Wilson

    Hey Chris,

    I took a look at your 2020.net account and in amongst your various admin permissions Guest had snuck in.  I fixed it up.  Please give it another try and let us know if the issue is resolved.  If not, please give us a call at 1-866-697-2020 and we can take a deeper look.



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