Tech Tip: How to Locate Your Product License Number

  • June 5, 2015 at 9:50 am #31873
    Eric DeVito
    Participant

    How to Locate Your Product License Number

    This article applies to the following 2020 Commercial Office Products:

    • 2020 CAP
    • 2020 Giza
    • 2020 Worksheet
    • 2020 Visual Impression
    • 2020 Catalog Express

    About Your License Number

    Q. Why should I know my 2020 product license number?

    A. Your license number allows you to validate your license and maintenance agreement with 2020. Having your license number available when contacting 2020 will expedite your interactions. This includes sales, technical support, registering on 2020.net to download software and content, and submitting orders or service requests via web forms or other documentation.

    Q. Will I need to have my license number when contacting 2020 for support?

    A. Yes. 2020 support agents will request your license number. If you do not know your license number your service contract may be validated in other ways. Once your contract status is confirmed our agents will assist you and help you identify your license number for future interactions.

    How to Locate Your License Number on the USB Device

    One method to locate your License Number is to examine the number printed directly on your USB security device. The number will appear in the format of “2020-xxxxx”, “CAP-xxxxx”, or “GIZA-xxxxx” where the “xxxxx” represents your license number.

    Giza Users: If you received your Giza key prior to 2007 your license number may appear in the following format: ex. “415-55555-1”. The entire number is your License Number, including the prefix 415- and the suffix -1. This format has been progressively phased out since 2007.

    How to Locate Your License Number in the Software

    You may also locate your License Number code without having to remove the USB security device from your computer.

    1. Open 2020 Diagnostics.
    • In Worksheet: Select “Diagnostics” from the Help menu.
    • Outside of Worksheet: Start Menu > Programs > 2020 Technologies > CAP Studio > Diagnostics. Or search for “Diagnostics” on the Windows Start Screen

    1. In 2020 Diagnostics, click the Security tab on the left side.
    2. Examine the “Detected Security Device #”.

    Giza Users: If you received your Giza key prior to 2007 your license number will not show up in 2020 Diagnostics. Your License Number will appear in the following format: ex. 415-55555-1. This number will be printed on your physical USB key or you can view it inside of your Giza software.

    How to Locate Your License Number in Giza (Pre-2007 Only)

    This only applies to Giza users who receive their USB security device prior to 2007.

    1. In Giza, from the File menu select “Validate License”
    2. Click the Request Code tab at the top
    3. Examine the “License No.”

    Contact 2020 Support

    When contacting 2020 Customer Support our agents may request your license number in order to validate your Support & Maintenance Contract. If you are unable to locate your License Number our agents will assist you in locating it for future use.

    2020 Support for Commercial Office Products

    Email: [email protected]

    Phone: 800.227.0038 (Option 2)

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