2020 Fusion Support


Welcome to 2020 Fusion Support

Whether by email, phone or live chat, 2020 offers exceptional support services for all of its customers on the Maintenance and Support plans.

2020 fusion

Why do you need Support?

Being on support gives you unlimited access to an entire team of 2020 Fusion support representatives, who are dedicated to supporting 2020 Fusion specifically.

 

  • Fusion support team operates 9:00 – 18:00 London (GMT +1:00) Monday – Friday
  • Access our Email and Online support services
  • Virtual on-site support via the internet allows a support technician to remotely connect to your system and quickly resolve your issue.

 

We’re always adding productivity-boosting features to our products.

Having a supported 2020 Fusion license automatically gets you the latest updates, hotfixes and versions for Free. It’s that simple!

Having a supported license gives you fast, direct access to the 2020 catalogue servers.This allows 2020 Fusion to automatically check for available catalogue updates on-line.

Why keep catalogues up to date?

 

  • Enjoy the latest manufacturer items.
  • Ensure that manufacturer pricing is up to date and valid.
  • Benefit from stability and performance improvements thanks to regular maintenance releases.
  • Generate even better photo realistic renderings with improved item materials, thanks to regular enhancements.

 

Protecting Your Investment
We all need help sometimes and usually need it in a hurry!

 

  • 95% of all the questions raised through our support team are resolved on the spot.
  • Questions are answered by a support team with over 2 years of collective experience.
  • Whenever we can, we commit to resolving any reported issues immediately.
  • Supported users receive updates to registered Applications and Manufacturers Catalogues ensuring that your system is always up to date.

 

Peace Of Mind
Knowing that you are being looked after every step of the way – from absolute beginner through to advanced user.

Our Promise
We will provide you with the following:

 

  • A telephone support help line, available between 9:00 and 18:00 (GMT) Monday to Friday except on English Bank Holidays.
  • Contact via e-mail and the Fusion Site during UK business hours.
  • Advice to help you resolve any problems arising from the use of the registered software supplied to you by 2020.
  • Our best endeavors to provide an initial response to your request for help within the same working day of receiving it.
  • Product upgrades to your registered Fusion software including manufacturer data files as they become available.
  • If the issue is caused by the registered software or its associated documentation, we will provide one or more of the following:
  • An amendment to the software.
  • A new release incorporating a modification.
  • A temporary solution that will allow you to bypass the issue.
  • A revision to the documentation.

 

Special Training Benefits

 

  • Get preferential access to our full range of discounted training services.
  • Opportunity to attend regional seminars in which hints, tips and previews of new features are discussed. (Normally at least two per year.)
  • Opportunity to attend online training courses.
  • Subsidized rates for consultancy services.

 

What’s new?

Click here to see what’s new in 2020 Fusion 5.
Click here to see what’s new in 2020 Fusion 4.

Training

If you can improve the quality of your design presentations, there is a strong possibility that you will convert more quotes into orders. Better still, if you can get each design finished sooner, you can complete more designs or use the extra time on other activities. Either way, a small investment in quality training can pay back huge benefits almost immediately! Our latest package consists of three modular training courses: Bronze (Beginner), Silver (Intermediate) and Gold (Advanced); the aim being to give every designer a structured route to design excellence. If you are not sure which course to attend we have created a fact sheet to help you make the right choice. To view our training sessions here.

2020 Fusion Bronze Training


2020 Fusion Silver Training


2020 Fusion Gold Training