2020 Account

The 2020 Cloud Account is the new identification process for all the 2020 products and services. In ‘My Account’ you will be able to:

  • Login to your 2020 Design application
  • Manage your 2020 profile
  • See your 2020 Products and Services
  • Manage your users and assign them 2020 Products and Services (available only if you are and Admin User)
    • Buy additional 2020 products and services and get specific prices.
    • Renew your 2020 subscription services.
  • Access to the Downloads & Updates related to your products
  • Access to the 2020 Community

Your 2020 Cloud Account is accessible from the tubelaunch.info main menu.

Your 2020 Cloud Account will be your username for all your 2020 Products and Services. It allows you to access your 2020 Design products. With this account, you will also have access to the 2020 services  such as the 2020 Cloud services and the 2020 Community, etc.)
No. Your email address is your unique login identification for all your 2020 products and services. You cannot create multiple 2020 Cloud Accounts with the same email.,
If you did not receive ‘Activate your account’ during the account creation process, please check your junk emails. If it is not there, please contact our support team: [email protected]
You can invite your colleague to create a 2020 Cloud Account that will be associated with your company. To do so:
– login to your (MyAccount),
– under ‘Manage User’ click on ‘Add users’ and follow the instructions.
The person invited will receive an email with a link to complete the account creation associated to your company.
Note that you cannot invite more users than the number of purchased licenses.
You can invite up to the number of purchased licenses.
You cannot invite more users than the amount of purchased licenses.
The 2020 Cloud Account is the new identification process for all the 2020 products and services. If you have bought online your first 2020 Design license after September 6th 2016, you can only use 2020 Design with a 2020 Cloud Account. If you have bought your first 2020 Design license before that date, you can only use the dongle (USB key) to access your software for now, but in the upcoming months, you will be proposed to convert to the new 2020 identification process upon updating to a version greater than 11.6.
You can change your password from your 2020 Cloud Account (Account Settings), in the menu ‘My Profile’
You can manage your profile information from your 2020 Cloud Account (Account Settings), in the menu ‘My Profile’
You can see all your 2020 Products and Services in your 2020 Cloud Account (My Account). Note this service is available only to new 2020 Design online customers.
You can manage your users (invite, modify, delete and assign Products and Services) from your 2020 Cloud Account (‘My Account’), in the menu Manage Users’. Note this service is available only to new 2020 Design online customers.
You can reset your password from the 2020 My Account login page. Underneath the password field, click on the link ‘Reset Password’ and follow the instructions. 
If you do not remember your email address, please contact our support team.
The 2020 Privacy Policy is applicable on tubelaunch.info. You can consult this Privacy Policyhere. Note that our Online Store, operated by our online reseller Cleverbridge, has its own Privacy Policy that you can read .
The 2020 Web Terms of Use are applicable on tubelaunch.info. You can consult these Web Terms of Use here. Note that our Online Store, operated by our online reseller Cleverbridge, has its own Terms & Conditions that you can read .

Online Orders

Cleverbridge is our trusted, PCI-compliant Online Sales Partner. Cleverbridge processes our online sales and allows our users to checkout with multiple payment methods.
You can place an order over the phone for products and services that are not available on our Online Store (). To place an order over the phone, please contact us from the local phone number displayed on the Contact us page.
Yes. Please contact-us, we will be happy to help you check your eligibility and get you a quote.
The purchase of additional licenses is not available on our Online Store for the moment, but we will offer this service very soon. In the meantime, please contact-us.
The purchase of upgrades is not available on our Online Store for the moment, but we will offer this service very soon. In the meantime, please contact-us.
The purchase of ‘Updates, Product support and Maintenance’ renewal is not available on our Online Store for the moment, but we will offer this service very soon. In the meantime, please contact-us.
The Privacy Policy of our online resseller Cleverbridge is applicable. You can consult this Privacy Policy here. Note that tubelaunch.info has its own Privacy Policy that you can read here.,
The Terms and Conditions of our online resseller Cleverbridge are applicable. You can consult these Terms and Conditions here. Note that tubelaunch.info has its own Web Terms of Use that you can read here.,
Yes, all access to the 2020 Online Store is granted using Transport Layer Security (TLS) technology, which encrypts personal information provided during the ordering process. Therefore, your personal information is transferred through a secured channel and confidential data is protected. To ensure a high level of security, our systems use a certificate that falls in line with ecommerce industry practice. The certificate is issued by a trusted security provider. All standard web browsers support this technology and accept the certificates from trusted providers automatically. However, no company, including Cleverbridge (2020 online reseller), can fully eliminate security risks associated with personal information.
This is usually caused by a caching issue in the local browser. Please delete your cookies and cache and try again.,
The 2020 Online Store is only accessible from the USA and Canada for now. We will progressively open our Online Store to new regions in the upcoming months.
We offer specific discounts for 50 or more purchased licenses. Please contact us at the local phone number displayed on the Contact-us page.,

Payment and receipts

Alternatively, and depending on your geographic location, you can also buy through Paypal.
It is possible that the credit card number, expiration date, or security code was entered incorrectly. Alternatively, you may have reached your credit card’s limit. Please see the section below to retry this card, try a different card, or choose from our other payment options. If your card should continue to fail, please contact your card issuer to inquire about the decline reason, any restrictions on the card (for example, on internet purchases or foreign transactions), and to request that they allow your charge on the next retry. For assistance, please contact-us.
2020 Online Store accepts major credit cards such as Visa, Mastercard & American Express. In addition, purchases can be made by PayPal. Local payment services can also be accepted depending on your location.
You will be able to dowload a PDF copy of your invoice from the order confirmation page. The PDF invoice will also be attached to your order confirmation email.
2020 provides a free 30-days evaluation license to prospective customers for many 2020 full-featured software products. We encourage you to evaluate these products prior to purchase in order to determine whether the products are suitable for your needs.
If you should still have issues with your software, please contact us at the local phone number displayed on the Contact-us page.
Note: This return policy only applies to customers who purchased directly from 2020 Online Store.

2020 Design

Currently, the size of 2020 Design is 2,700 MB. The size can vary for future releases.
You can access a free 30-days trial version through the following link: https://tubelaunch.info/free-trial/

You will find the download link in the purchase confirmation email and in the on-boarding email.

If you lost these emails:

    • Contact technical Support via email [email protected], provide their company’s name and request the download link to be sent via email.
    • Contact us at 1-866-697-2020 and request the download link to be send via email
To help you choose between the different editions of 2020 Design licenses, you will find detailed information on the 2020 Design product page. In all the cases, we will be happy to answer your questions and guide you through your selection. Do not hesitate to contact us at the local phone number displayed on the contact-us page.
The 2020 Design Select Edition is not available on our Online Store yet. To Buy 2020 Design Select, please contact-us.
The 2020 Design Student Edition is not yet available on our Online Store. To Buy 2020 Design Student Edition, please contact-us.
You will find support to help you install 2020 Design on this page.
We offer a free 30-days period evaluation with no extension after the 30 days. After the evaluation period, you can purchase an edition of 2020 Design.
The 2020 Cloud Account is the new identification process for all the 2020 products and services. As an Existing customer with a dongle, you cannot yet move to the new 2020 cloud-based license to use your software. In the upcoming months, you will have the opportunity to convert to the cloud-based license. Note certain conditions may apply.
You can access the 2020 Design license agreement on this page.
We have put together some resources to help you get started quickly and easily on this page.
When to sign out:
• Sign out when planning to use 2020 Design on another computer. Signing-out “releases” the cloud-based license.
• Once signed out, a user can sign in on another machine.
When not to sign out:

If you plan on using the license on same machine, There is no need to sign out
If you will be going to an area with no internet connectivity, please do not sign out as you will not be able to sign in
2020 Design will be active 7 consecutive days with no internet connectivity after a success sign in. The 7 day period is rolling once internet connectivity is reestablished.

You can manage your users (invite, modify, delete and assign products) from your 2020 Cloud Account, in the menu Manage Users
You can view all products purchased online by your company from your 2020 Cloud Account, in the menu ‘Product Summary‘.