2020 Cloud Problem

  • June 6, 2018 at 10:46 pm #190393
    Thomas Di Mercurio
    Participant

    When I click on the 2020 Cloud ribbon, all that shows up is a blank screen. I’m signed into 2020 Cloud. What should I do?

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  • June 7, 2018 at 4:06 am #190404
    Ollie Farrant
    2020 Expert

    Good Morning,

    Please contact the 2020 Design support team on 1 866.697.2020 and one of our support agents can remotely access your PC to resolve the issue.

    Thanks!

    Ollie

     

    Thanks!

    Ollie

  • June 7, 2018 at 9:38 am #190411
    Edith
    Participant

    Hello Thomas !

    Some times old cache causes this behavior however we have an article available on the 2020 Knowledge Center to quickly resolve this issue.

    e.

    Please, let me know if you still have any issue.

     

    Edith

  • June 7, 2018 at 4:26 pm #190459
    Thomas Di Mercurio
    Participant

    Thank you for your response, Edith. I downloaded and ran the file but it didn’t help the issue. It’s not showing the “no items” screen… it’s just not showing anything. The 2020 Cloud box is just blank all together. Check the screenshot I posted in my original post. Not sure how to fix that. Thanks!

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