November 19, 2018 at 5:49 pm #216693EdithParticipant
A New HotFix has been released for 18.104.22.168 to address Pure Virtual call error when closing a design file.
This HotFix can be download through our support site
If you are not sure if you should apply this HotFix or if you have any other question please, email us at : [email protected] or contact us at 1-866-697-2020.
December 12, 2018 at 3:37 pm #220321Derek SissonParticipant
I am still having this issue even after the hotfix has been applied. i have done the following to diagnose.
1. reset registry
2. completely uninstalled 20-20 and re-installed
3. applied hotfix as admin
20-20 is crashing a tonne for me lately. any advice?
December 12, 2018 at 4:31 pm #220322Neil WilsonModerator
My advice would be to call the support line at 1-866-697-2020 and have a tech take a look at the machine. They can connect, check error logs, look into outstanding Windows updates etc… Alternatively you could email us your contact info to [email protected] and we can set up a time to connect to your computer for a closer look.
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