A New HotFix has been released for 11.11.3.1

  • November 19, 2018 at 5:49 pm #216693
    Edith
    Participant

    A New HotFix has been released for 11.11.3.1 to address Pure Virtual call error when closing a design file.

    This HotFix can be download through our support site

    If you are not sure if you should apply this HotFix or if you have any other question please, email us at : [email protected] or contact us at 1-866-697-2020.

     

    Thank you

    Customer Support

  • November 20, 2018 at 12:17 pm #216895
    Mike Cook
    Participant

    Edith,

    Will there be a re-release of 11.11.3.1 with the hot fix built in? I see that 11.11.3.1 is not on 2020 support.

    Thanks

  • November 20, 2018 at 12:29 pm #216901
    Edith
    Participant

    Hi Mike

     

    Yes, I should be able to share the revised version before the end of the day.

    Thanks

     

  • December 12, 2018 at 3:37 pm #220321
    Derek Sisson
    Participant

    I am still having this issue even after the hotfix has been applied. i have done the following to diagnose.

    1. reset registry

    2. completely uninstalled 20-20 and re-installed

    3. applied hotfix as admin

    20-20 is crashing a tonne for me lately. any advice?

  • December 12, 2018 at 4:31 pm #220322
    Neil Wilson
    Moderator

    Hi Derek,

    My advice would be to call the support line at 1-866-697-2020 and have a tech take a look at the machine.  They can connect, check error logs, look into outstanding Windows updates etc…  Alternatively you could email us your contact info to [email protected] and we can set up a time to connect to your computer for a closer look.

    Neil

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