November 1, 2017 at 8:55 am #157794
I’m not sure where to direct the issues I’ve had with the Choice Cabinet Catalog.
Wall cabinets using 1-Lite Mullion doors from Wall Accessories won’t show 1-Lite unless you first select 4,6, or 8-Lite option and then choose 1-Lite. After 1-Lite appears you have to leave the other #-Lite option active or the 1-Lite is removed.
Another issue is when using Mullion doors on a cabinet with more than 1 door the count of Mullions is set to 1, is there a way to set this so each cabinet does not have to be individually set to 2 if there are 2 doors?
Wall cabinets with MEPW (matching end panel [left or right]) from Wall modifications while using a #-Lite door replaces the side panels with glass that match the doors. Not always what we would like to show.
Sometimes when selecting the MEPW from Wall Modifications the list “jumps”(actually it seems to expand the list of options) and I end up selecting FEWL (finished end L) or whatever appears under my cursor where the MEPW option was when I clicked it.
Things that seem to be missing from the catalog is something I need to bring up with the manufacturer, correct?
November 1, 2017 at 3:14 pm #157840
That very definitely sounds like a catalog issue. I would definitely bring it to the attention of manufacturer. Do the issues only occur in certain versions of 2020? For example it worked fine in version 11.7 but in 11.8 you have the problem or is it a new catalog?
November 1, 2017 at 3:33 pm #157845
For every version of the catalog from March until the most recent version. My Update Catalog button doesn’t work.
I have tried running the UpdateCatalog MFC application but that just crashes now:
Problem Event Name: APPCRASH
Application Name: UpdateCatalog.exe
Application Version: 220.127.116.11
Application Timestamp: 59c94391
Fault Module Name: StackHash_adc6
Fault Module Version: 6.1.7601.23915
Fault Module Timestamp: 59b94a16
Exception Code: c0000374
Exception Offset: 000ce85b
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: adc6
Additional Information 2: adc639bcd5d92933dbf4d9ae9fa040c4
Additional Information 3: a093
Additional Information 4: a093d36e83ee744445cdd3c7b1430d5b
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November 7, 2017 at 11:14 am #158901
I think giving us a call at the 1-866-697-2020 support line is the way to go. I’m not sure what you mean by the update catalog button and the issue is pretty odd. It still feels like a catalog issue but maybe if you contact us we can set up a way to get the catalog from you so we can take a look at the files.
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