Help using 360 Panorama Feature

  • January 4, 2017 at 11:38 pm #116439
    Profile photo of ELHAM YOUNUSELHAM YOUNUS
    Participant

    Hi there!

    I work for a Kitchen designing company in Australia and it is quite hard to get in touch with support team as there is none here 🙁

    Recently I am trying to use the 360 panorama feature to wow my clients but I am having issues using it. I have registered at 2020.net and yet every time I click on 360 Panorama button, it says ” YOU NEED TO BE A REGISTERED USER AT 2020.NET TO BE ABLE TO USE THIS FEATURE. CONTACT 2020 support team”. I did contact 2020 support team but haven’t heard back from them 🙁 Is there anybody out there who can help me out? Will highly appreciate it!

    Regards,

    Elham ( From the down under!)

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  • January 5, 2017 at 9:33 am #116449
    Profile photo of EdithEdith
    2020 Expert

    Hello Elham

    Most probably some data is still missing in the registration.
    Can you please send me your license number at the following address so I can verify: [email protected]

    Regards

  • February 16, 2017 at 1:19 am #120175
    Profile photo of ELHAM YOUNUSELHAM YOUNUS
    Participant

    Thanks edith 🙂 You are a star! I just wish there was a direct support line available for Australians 🙂 Also do you know how can I edit the title block in 2020? Every time I print out directly or save as PDF, it saves with default title block and I would like to edit that to put in my details. Your help again will be highly appreciated!!

  • February 16, 2017 at 2:19 pm #120199
    Profile photo of EdithEdith
    2020 Expert

    Hello Elham

    Certainly, I have a file that you can use to make this change super easy.
    Please send us your email address at [email protected] so I can send it to you.

    Edith

  • February 16, 2017 at 8:18 pm #120239

    Hi Elham,

    I have a number of tutorials you may find handy – get them for free here:

    The one you want is titled ‘Customising Prints’

    Also, if you are using V11, I recommend you download and run my ‘Settings Saver’ which will export your current registry settings for 2020 Design to your desktop. if you then ‘lose’ your icons or toolbars etc, you just double click on the registry file on the desktop to get them back.

    And some videos here:

    Cheers

     

  • October 11, 2017 at 9:04 pm #153526
    Profile photo of Ugur OozturkUgur Oozturk
    Participant

    I am having the same error message when I click on 360 panoramic view. Could you please help me, thanks.

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  • October 11, 2017 at 9:14 pm #153535

    You need to be registered on 2020.net as well as 2020spaces – 2020spaces is for the forum and cloud, 2020.net is what enables the Panoramic feature (afaik).

    The Panoramic feature is reliant on being able to validate your license key and when you register on 2020.net, this is one of the questions asked.

    Registration seems to be manually approved and takes 1 working day in my experience (I support 30+ users).

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  • October 12, 2017 at 7:52 am #153544
    Profile photo of Ugur OozturkUgur Oozturk
    Participant

    Hello Mike,

     

    I have tried registering but it said tht I am already registered. I can sign in to 2020 net and spacases and cloud on the application it self. but then when I click on 360 rendering it still gives me the same error

  • October 12, 2017 at 7:49 pm #153717

    Hi Ugur,
    Then I think the only thing is to ask support to sort it out – email all your details including key number to [email protected]

    Cheers

    Mike

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