Program crashes when choosing door style color

  • March 4, 2018 at 9:37 pm #174493
    s s

    Whenever I go into style and pricing and choose a door style / color the whole program shuts down.  This is for multiple companies.  The catalogs for these companies work for me on other computers I use.  Anyone have a fix for this?

  • March 5, 2018 at 6:26 pm #174726

    Try the following:

    1) First make a note of all your current Preferences – I just go through all the screens, capturing them and pasting them into a Word Document.

    2) Close out of 2020 Design then go to All Programs/Design/Tools/Maintenance Tools and click on Delete Temporary Files

    3) In the same section, click on 2020 Design Registry Reset and then click Yes

    4) Close down 2020, restart your PC, go back into 2020 Design/Preferences and set up all your preferences again.

    5) Try Styles and Pricing again.


    Registry resets seem to fix most hiccups with Design.


  • March 6, 2018 at 5:15 pm #175323
    2020 Expert

    Hello S S

    Would it be possible to compare the version that you are using on these computers and let me know. Based on that, I will be better able to assist you.


    • This reply was modified 2 weeks ago by Edith.
  • March 13, 2018 at 10:18 am #176134
    Neil Wilson

    Hi SS,

    Another thing you can try, assuming you have one, is to disable the touchscreen on your computer.


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