Using 2020 Cloud

  • November 12, 2015 at 11:42 am #57458
    Profile photo of 20202020
    Keymaster

    2020 Cloud provides you with everything you need to browse, search and then add catalog products into your designs. You will also be able to view the very latest 2020 news instantly within your 2020 software.

    Here’s a of how it works

    We’ve also put together a few short video tutorials to help you get started with 2020 Cloud. You may have seen these in individual posts already, but here is a convenient index for your reference. Each video is around 1-2 minutes in duration.

    In order to take advantage of the new features of 2020 Cloud, you will need the latest version of 2020 Design (available now on 2020.net) and a 2020 Cloud Account- be sure to set your correct Market Region in your profile.

  • December 1, 2015 at 3:15 pm #63002
    Profile photo of Mais LeeMais Lee
    Participant

    Hi – I have V11.3 and cloud running.  All I see is the 2020 decorative items catalogue – do you know if any of the appliances catalogue will be online for Canadian users?  Thx.

  • December 3, 2015 at 7:48 am #63271
    Profile photo of James WilsonJames Wilson
    2020 Moderator

    Hi – it’s great to hear that you are now using 2020 Cloud. What you are seeing is currently the correct behavior for our Canadian customers. However, we are currently in the process of making our US catalogs also available for you. This should be a very quick process – we will add a further reply to this thread over the next few days to give you a confirmed date when these will be available.

    Many thanks for your question.

  • December 7, 2015 at 7:18 am #63803
    Profile photo of Shaun O'HareShaun O’Hare
    2020 Expert

    Hi,

    We are pleased to provide you with an update regarding your recent enquiry. All US catalogs will be made available for our Canadian customers by Wednesday morning this week!

    Should you have any further questions then please feel free to contact us.

    Many thanks!

  • December 7, 2015 at 8:02 pm #63941
    Profile photo of Mais LeeMais Lee
    Participant

    This is great news – thank you James and Shaun!

  • December 17, 2015 at 8:44 am #65195
    Profile photo of Patti WilleyPatti Willey
    Participant

    Good morning,  I’m a V11.3 user, and Cloud seems to be missing today. I have Attributes Lite on the right, when opened that’s empty. The Cloud Label is no longer there, I hope it comes back!

  • December 17, 2015 at 9:17 am #65200
    Profile photo of EdithEdith
    2020 Expert

    Hello Patty

    Good Morning, unless changes were done recently on your account that could explain the issue.

    I will be glad to assist you, can you send me you contact information at: [email protected]

    Waiting to hear from you!

  • February 11, 2016 at 7:06 pm #73319
    Profile photo of de VOLONTATde VOLONTAT
    Participant

    Hi,

    I got the 11.4.0.69 french version.

    In the 11.3.9 english one I had Cloud fonction. But not in the 11.4

    It is because it’s a french one or a problem with this version ?

    Thx

  • February 12, 2016 at 4:20 pm #73334
    Profile photo of Neil WilsonNeil Wilson
    Moderator

    Hello,

    The Cloud is only available in the North American version of the software.  It has not yet been released in the international version.  11.4 hasn’t been released in North America yet so I’m going to go out on a limb and say you have a European build of the program.

    Neil

  • May 3, 2016 at 7:07 pm #87148
    Profile photo of The Laminex GroupThe Laminex Group
    2020 Partner

    hi,

    when i drag an item from the 2020Cloud to my design and save it, then close my program, then open the design file, the item from 2020Cloud becomes outdated. is that normal?

    cheers.

  • May 3, 2016 at 10:38 pm #87174
    Profile photo of EdithEdith
    2020 Expert

    When you open a design, 2020 provides a prompt asking if you want to update outdated items (if required).
    This validation helps you to make sure that your designs contain the most current items available in the catalog, it also helps you to prevent future issues that outdated items may cause while editing attributes and getting correct prices just to mention a few of the benefits.
    You can enable\disable this feature under the 2020 Preferences under Overall Settings.

    Regards

    • May 4, 2016 at 11:45 am #87359
      Profile photo of EdithEdith
      2020 Expert

      The description of what is happening when you place items from the 2020 Cloud is definitely not a common behavior therefore has been reported.

      Regards

  • June 9, 2016 at 6:01 pm #91823
    Profile photo of Don MitchellDon Mitchell
    Participant

    I downloaded 11.4 and when I click on the cloud and enter password . I get There is a problem with the server or your internet connection. There doesn’t seem to be a problem. I can click password reset and that goes through. Any suggestions?

  • June 10, 2016 at 5:11 am #91891
    Profile photo of de VOLONTATde VOLONTAT
    Participant

    The same for me.

    I tried a lot of things, changing password create an other account etc….

    And IMPOSSIBLE to download a catalog. The respond is always: Oups, the page doen”t exist

  • June 10, 2016 at 8:37 am #91902
    Profile photo of EdithEdith
    2020 Expert

    Hello
    We have tested the service and it’s working fine.
    Would it be possible to send me your contact information to this email address: [email protected] providing steps and more details.
    Also please confirm that you have previously created the account selecting the market correctly to USA.

    Most likely a local file on the computer did not update. We will be glad to assist you.

    Sincerely

  • June 10, 2016 at 8:39 am #91903
    Profile photo of 20202020
    Keymaster

    @Don – It looked like there was an issue with your account, which has now been fixed.  You should be able to log in & access 2020 Cloud content now. If you have any more issues please let us know.

    Thanks!

    2020 Admin.

  • June 10, 2016 at 11:08 am #91922
    Profile photo of Don MitchellDon Mitchell
    Participant

    Thank You!!!

  • June 10, 2016 at 11:12 am #91923
    Profile photo of 20202020
    Keymaster

    Glad we could help, Don! 🙂

    Hope you enjoy using 2020 Cloud for your designs!

  • June 28, 2016 at 3:57 pm #93895
    Profile photo of DonnaTHCDonnaTHC
    Participant

    Hi.  I am having a problem logging into the Cloud.  When I enter my user name and password I get the attached error.  Any help would be greatly appreciated!!

     

    Attachments:
    You must be signed in to view attached files.
  • June 28, 2016 at 4:04 pm #93906
    Profile photo of 20202020
    Keymaster

    Hi Donna,

    To use 2020 Cloud you need to set the Market Region in your account profile so we can show you the correct content. I went ahead and changed yours to United States, so you should be all set.

    To modify any other profile information, go to the Community icon in the menu and click Profile, once you’ve logged in.

    Best,

    Admin

  • June 28, 2016 at 4:05 pm #93915
    Profile photo of DonnaTHCDonnaTHC
    Participant

    Thanks so much!!  Your help is greatly appreciated!

    Have a great day,

    Donna

  • June 28, 2016 at 4:13 pm #93918
    Profile photo of 20202020
    Keymaster

    You are very welcome – Hope you enjoy the content on 2020 Cloud! If you have any comments we’d be pleased to hear them.

  • July 6, 2016 at 12:54 pm #94391
    Profile photo of Peggy C. RimkusPeggy C. Rimkus
    Participant

    Used Cloud yesterday. Haven’t reset any programs, but did update ASUS driver this morning. Could this cause this error message attached?

    Attachments:
    You must be signed in to view attached files.
  • July 6, 2016 at 1:47 pm #94405
    Profile photo of Neil WilsonNeil Wilson
    Moderator

    Hi Peggy,

    I don’t think a driver update would cause that error. That looks more like an error displaying the page. Were you trying to find something specific or working with a particular catalog? You might just need to clear your internet browser cache to resolve the issue.

    Neil

  • March 14, 2017 at 11:21 pm #121839
    Profile photo of Carlos GabucanCarlos Gabucan
    Participant

    Hi Guys,

    Why am I getting a blank preview of the products on 2020 Cloud as shown in the attached image?

    Cheers,

    Carlos

  • March 14, 2017 at 11:24 pm #121840
    Profile photo of Carlos GabucanCarlos Gabucan
    Participant

    Hi Guys,

    Why am I getting a blank preview of the products on 2020 Cloud as shown in the image?

    Cheers,

    Carlos

  • March 15, 2017 at 2:25 am #121841
    Profile photo of James WilsonJames Wilson
    2020 Moderator

    Hi Carlos, some products in 2020 Cloud do not have a 3D model, and this is indicated by the preview image you are highlighting. There could be many reasons why a product does not have a model, for example, it’s an item that’s usually hidden inside a cabinet, it’s an accessory product, or the manufacturer has been unable to supply the particular 3D model.

    Many thanks

    James

  • April 18, 2017 at 9:09 am #125112
    Profile photo of Karin BisognoKarin Bisogno
    Participant

    Hello! I recently updated my 2020Design but Ican’t see catalogs in my 2020cloud just the 2020 decorative! Can you help me with? Thanks!

  • April 18, 2017 at 9:13 am #125113
    Profile photo of James WilsonJames Wilson
    2020 Moderator

    Hi Karin

    The list of catalogs show to you in 2020 Cloud is based on the ‘Market Region’ defined against your 2020 Account. If you go to tubelaunch.info and login to your account, you will be able to select from the currently available market regions.

    Thanks

    James

  • April 18, 2017 at 9:24 am #125114
    Profile photo of Karin BisognoKarin Bisogno
    Participant

    HEllo James! Thank you, but I don’t see any link for login or something in the tubelaunch.info Sorry 😛

  • April 18, 2017 at 10:32 am #125126
    Profile photo of 20202020
    Keymaster

    Hi Karin,
    If you posted here, you are already logged in – You can get to your account from the dropdown at the top of the page:

    Hope that helps!

    2020Admin

  • April 18, 2017 at 5:02 pm #125238
    Profile photo of Wendy AndersonWendy Anderson
    Participant

    How are you supposed to log in to the cloud in the design program?

    Attachments:
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  • April 18, 2017 at 5:23 pm #125256
    Profile photo of 20202020
    Keymaster

    Hi Wendy,

    The Sign In button for that version of 2020 Design is directly above the area in your screenshot:

    Hope that helps!

    2020 Admin

  • May 5, 2017 at 4:26 pm #129707
    Profile photo of Brenda YoungBrenda Young
    Participant

    Hi Ya’ll, I put a straight staircase from the cloud into my design but I can’t change any of the properties, and I have to close and error window numerous times. The sizes are all grayed-out.  Am I doing something wrong?

  • May 8, 2017 at 9:08 am #129789
    Profile photo of Santiago MoralesSantiago Morales
    2020 Expert

    Hello Brenda, the resizing and texture modifications of cloud items will be available in the next release of Design V11.8.  V11.8 is targeted for June of this year.

    Thank you,

    Santiaago

  • August 8, 2017 at 4:17 pm #141609
    Profile photo of Lin HamiltonLin Hamilton
    Pilot Pro

    Is there any way of increasing the point size of the type in the 2020 cloud drop down?

     

  • September 15, 2017 at 7:54 am #148313
    Profile photo of Tom LangeTom Lange
    Participant

    Good Morning:

    I am confused as to how working the cloud. I type in an object to find and 9 times out of 10 there is nothing found. This morning, I am looking for a kitchen sink faucet and can not find a faucet to put in my design.

    I was able to find, without a problem, basically anything i wanted to find before everything moved to the cloud. All I had to to do was look in my 2020 room decorations.

    This add to the program is not a good thing – for me anyway!!!

     

  • September 27, 2017 at 12:37 pm #150683
    Profile photo of 20202020
    Keymaster

    Hi Tom,

    Sorry for any confusion. Today, 2020 Cloud contains all our decorative items and products from selected appliance manufacturers, such as ovens, fridges and so on.

    Items like faucets and cabinets are not yet available through 2020 Cloud and continue to be available from the Plumbing Fixtures dialog in the ribbon.

     

    Hope that helps!

    2020 Admin

  • October 5, 2017 at 12:36 pm #152335
    Profile photo of Dana WelcherDana Welcher
    Participant

    When I add items from the cloud to my design they are not visible in the perspective views. I can see it in the design layout and elevations just not when I want to do a perspective view. I checked all the settings and can’t find anything that would turn on/off visibility of objects.

  • October 5, 2017 at 1:06 pm #152345
    Profile photo of Neil WilsonNeil Wilson
    Moderator

    Hi Dana,

    That is quite unusual.  There are no visibility settings for cloud items.  Drag them on to the floor plan and they should show.  Try opening a new file and placing several cloud items on the plan and then try the rendering.  If they show in the new file it is most likely a corruption issue in the specific design.  If they don’t show give us a call at 1-866-697-2020 and have a tech take a look.

    Thank you

    Neil

  • October 5, 2017 at 1:54 pm #152366
    Profile photo of Lin HamiltonLin Hamilton
    Pilot Pro

    I have had this happen when I was out of memory or close to being out of memory. You may need to shut off all other programs (outlook, snagit, excel, chrome, and so forth). Best to restart computer and try to load the file again and see if they show up.

    Lack of memory may correct the file like Neil suggests. When working on a large design with a lot of graphics, I often keep saving it under a number of different names so I have an uncorrupted backup file. Does not always work.

  • November 2, 2017 at 11:32 am #157909
    Profile photo of Cassondra WiebeCassondra Wiebe
    Participant

    Yesterday all of a sudden my cloud items locked so I can’t edit their size or texture? Previously I could change the size of a rug and even import a texture onto it if I wanted to and now I can’t change anything?

  • November 2, 2017 at 12:24 pm #157967
    Profile photo of Lin HamiltonLin Hamilton
    Pilot Pro

    In the good old days before the cloud, I could change the graphic within a picture frame or television screen to anything I wanted.  I would always take pictures of the homeowner’s dog or cat or personal art and then hang a picture of pet on the wall of the kitchen design.

    And when doing man caves (or she shacks) I would replace the television picture with that of a local sports team.  This individual effort did increase sales.

    Now I can only do this with a “custom shape” and overlay the shape over the picture frame or TV screen.

    Am I missing something in the cloud?  Can something be added before you take away the regular generic catalogs?

     

  • November 2, 2017 at 12:36 pm #157968
    Profile photo of 20202020
    Keymaster

    Hi Lin,

    The current version of 2020 Design (v11.8) does allow you to modify items from 2020 Cloud for dimensions, color and texture, so just as you’ve done in the past, you can include  the image of your choice on TVs, pictures, paintings etc. You can also make them larger or smaller to fit a space, or recolor items to match your room style.

    You can get the latest versions from .

    Hope that helps!

    2020 Admin

     

  • November 2, 2017 at 1:34 pm #157991
    Profile photo of Lin HamiltonLin Hamilton
    Pilot Pro

    I switched to 11.8 when it first became available.

    You are correct. I could change the images today on a new design. But yesterday, opening an existing design I could not. If a design was created before 11.8 was available it is “frozen” in what was available in 11.x?

  • November 2, 2017 at 2:08 pm #158017
    Profile photo of 20202020
    Keymaster

    Hi Lin, Cassondra,

    Thanks for the additional information. I’ve passed this along to our team, who are already looking into a solution. I’ll update the post when we know more.

    Thanks,

    2020 Admin

     

  • November 9, 2017 at 12:22 pm #159842
    Profile photo of Angela DavisAngela Davis
    Participant

    I am trying to access the 2020 cloud, and each time I go to it, it says that i need to “sign in” but does not give me the normal sign-in screen.

     

    Anyone else experiencing this?

     

    I am using 11.8.1

    Attachments:
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  • November 9, 2017 at 12:32 pm #159851
    Profile photo of Kim KramerKim Kramer
    Participant

    Yes I am as well.

  • November 9, 2017 at 12:35 pm #159852
    Profile photo of 20202020
    Keymaster

    Hi Angela & Kim,

    You should see the ‘Sign In’ button directly above that screen grab:

    Hope that helps!

    2020 Admin

  • November 9, 2017 at 1:26 pm #159853
    Profile photo of Angela DavisAngela Davis
    Participant

    Thank you!!

  • November 9, 2017 at 1:30 pm #159854
    Profile photo of 20202020
    Keymaster

    You’re very welcome! 🙂

  • November 9, 2017 at 1:41 pm #159855
    Profile photo of Kim KramerKim Kramer
    Participant

    I do not have the sign in showing. Is there a way to get that to pop up?

  • November 9, 2017 at 1:46 pm #159856
    Profile photo of 20202020
    Keymaster

    Hi Kim,

    The Sign In button is located on the ribbon – it could be that you are not running 2020 Design in ribbon mode. You can change this in File->Preferences -> Application Look

    You’ll see a checkbox here to enable Ribbon Mode.

    Let me know if that helps – if not, perhaps you could share a screenshot?

    2020 Admin

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